Last Updated: August 2026

DeltaVet Veterinary Medicines Trading Company (“DeltaVet”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit deltavet.ae, contact us, create an account, or place an order.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal information

• Full name
• Company name
• Email address
• Telephone number
• Billing address
• Delivery address
• Account information

Order information

• Products ordered
• Order history
• Payment status
• Delivery information
• Invoices and transaction details

Business information

For professional or business customers, we may also collect information such as:

• Company details
• Trade license information
• Professional or establishment information
• Regulatory documentation where required

Technical information

When you use our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Pages visited
• Date and time of access

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders.
• Deliver products.
• Process payments.
• Communicate with you about your orders.
• Respond to inquiries.
• Provide customer support.
• Verify customer or business information.
• Meet regulatory and legal obligations.
• Improve our website and services.
• Prevent fraud, misuse, or unauthorized activity.
• Send marketing communications where permitted and where you have provided the necessary consent.

3. Payment Information

Where payments are processed through third-party payment providers, your payment information may be processed directly by those providers.

DeltaVet does not necessarily store complete payment card information on its own systems.

Payment providers may have their own privacy policies and terms.

4. Cookies

Our website may use cookies and similar technologies to:

• Operate the website.
• Remember preferences.
• Understand website usage.
• Improve website performance.
• Provide relevant marketing or analytics services.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

5. Sharing Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment service providers;
• Delivery and logistics providers;
• Website hosting and technology providers;
• IT and security service providers;
• Professional advisers;
• Government authorities or regulators where legally required.

We do not sell personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling contractual, legal, accounting, regulatory, and business requirements.

8. Your Rights

Subject to applicable UAE law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

You may also request to stop receiving marketing communications.

Requests may be submitted to:

info@deltavet.ae

9. Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children without appropriate authorization.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be published on this page.

11. Contact

For privacy-related questions or requests:

DeltaVet Veterinary Medicines Trading Company
Dubai, United Arab Emirates
Email: info@deltavet.ae